Refund Policy

The short version

• Cancel 48 hours or more before a session: full refund, or a training credit if you would rather.
• Cancel less than 48 hours before: we will try to fill your spot. If we do, you get a full refund or credit.
• No-shows are not refunded.
• If we cancel or reschedule a session: you choose a full refund or a credit.

How to cancel

Email info@creasecoach.com, or reply to your confirmation email, with your goalie’s name and the session. The 48 hours are counted back from the session’s start time.

Refunds

A refund is the amount you actually paid for that session, after any bundle discount. It goes back to the card or payment method you used and usually arrives within 5 to 10 business days, depending on your bank. If you paid part of a booking with a training credit, that part comes back to your account as credit.

If you booked several sessions together and cancel one of them, the refund is that session’s share of what you paid.

Training credits

A credit is added to your account and is used automatically the next time you book while signed in. Credits never expire and can be used for any session.

When we cancel

Sometimes we have to cancel or move a session because of weather, air quality, field closures or low enrollment. We will email everyone registered as early as we can, and you choose a full refund or a credit. If we move a session to a time you cannot make, the same applies.

Removal from a session

A participant removed for unsafe, abusive or disruptive conduct is not refunded, as the Terms of Service and the participation waiver explain.

Questions or problems

If something has gone wrong with a charge, please email info@creasecoach.com before disputing it with your bank. We will sort it out with you directly, and usually faster.